User searches failing
Between 15:40 UTC to 15:57 UTC customers experienced intermittent failures when searching for users in Atlassian cloud services: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. The issue has been resolved and the service is operating normally.
Started
Feb 7, 2024, 4:40 PM UTC
Resolved
Feb 7, 2024, 5:44 PM UTC
Duration
1h 4m
Verified sources
Incident Detail
We are investigating an issue with our user search service that is impacting Atlassian cloud service: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. We will provide more details within the next hour.
We have mitigated the problem. We are now monitoring closely.
Between 15:40 UTC to 15:57 UTC customers experienced intermittent failures when searching for users in Atlassian cloud services: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. The issue has been resolved and the service is operating normally.