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Atlassian service status
InforesolvedCloud

For a limited number of customers, activation for new products on some tenants is blocked

100% resolved and services running normally

Started

Oct 4, 2023, 2:28 PM UTC

Resolved

Oct 4, 2023, 5:20 PM UTC

Duration

2h 52m

IdentifiedOct 4, 2:28 PM

We identified an issue with the product provisioning service. We identified the issue and we are working on a fix. We will post an update in the next hour with estimated fix time

IdentifiedOct 4, 3:01 PM

We started fixing the affected tenants, we will post an update on the estimated time to resolve all tenants in the next hour

MonitoringOct 4, 3:47 PM

We've solved 15% of the issues and have a plan to recover 100% exponentially within the hour

MonitoringOct 4, 4:20 PM

We've solved 52% of the issues and are still on track to recover 100% within the original timeframe

MonitoringOct 4, 5:01 PM

99% of issues fixed and services are back to normal. Last 1% are manually begin fixed

ResolvedOct 4, 5:20 PM

100% resolved and services running normally