Resolved Feature Disruption

Following the September 12 evening deployment of the 2017.36 weekly release, customers in all Cells began reporting that some of their users were locked out of Okta. Upon investigation, the enablement of a new password policy soft lock feature (for customers with the Universal Directory SKU) was identified as the root cause. The password policy soft lock feature enables access to Okta to be restricted when users' corresponding Windows accounts are locked, or when users exceed a specified threshold for failed login attempts to Okta. Customer feedback following the release revealed that the feature led to greater than expected end user impact. The feature was immediately disabled for customers that reported the issue initially and at 10:40am PDT the feature was disabled for the rest of the customers that had the feature enabled as part of the 2017.36 release on September 12. Review the root cause analysis [here](https://support.okta.com/help/Documentation/Knowledge_Article/Root-Cause-Analysis-Feature-Disruption-09-13-2017) for this event for greater details about the issues and the changes being enacted to mitigate risks to user flows when new features are released.