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MinorresolvedDevOps

Real user monitoring, distribution and custom processes metrics delayed

This incident has been resolved. (Affected: Metrics and Infra Monitoring, Monitors, RUM)

Started

Jul 29, 2026, 3:41 PM UTC

Resolved

Jul 29, 2026, 5:28 PM UTC

Duration

1h 46m

Metrics and Infra MonitoringMonitorsRUM
InvestigatingJul 29, 3:41 PM

We are currently investigating an issue delaying the ingestion of Real User Monitoring (RUM) measure metrics, custom process metrics, and a subset of distribution metrics for some customers. As a result, some users may see delays or gaps in RUM, custom process, and distribution metrics. To prevent false alerts caused by delayed data, affected monitors will not notify and will automatically resume once current data is available. All other monitors will operate normally. No data has been lost. We will provide further updates as the situation progresses.

InvestigatingJul 29, 3:42 PM

We are continuing to investigate this issue.

IdentifiedJul 29, 4:35 PM

The issue has been identified and a fix is being implemented.

IdentifiedJul 29, 4:53 PM

The RUM delays have been resolved. We're continuing to mitigate the issues on distribution metrics.

MonitoringJul 29, 5:12 PM

A fix has been implemented and we are monitoring the results.

ResolvedJul 29, 5:28 PM

This incident has been resolved.