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CriticalresolvedCloud

Messaging failures

This incident has been resolved. (Affected: API)

Started

Aug 4, 2026, 6:49 PM UTC

Resolved

Aug 4, 2026, 8:17 PM UTC

Duration

1h 27m

API
IdentifiedAug 4, 7:28 PM

We are currently investigating an issue that is impacting users' ability to send direct messages. Other functionality including interactions, shop, and SDK integrations are also affected.

IdentifiedAug 4, 6:50 PM

We are continuing to work on a fix for this issue.

IdentifiedAug 4, 7:36 PM

We are actively working toward system recovery and will post another update in 10 minutes.

MonitoringAug 4, 7:54 PM

We have a fix in place are seeing recovery, although some users may still be seeing impact.

MonitoringAug 4, 7:59 PM

We're seeing significant positive impact from our earlier fix; nearly all users should be recovered at this point. We are monitoring closely.

ResolvedAug 4, 8:17 PM

This incident has been resolved.