[Increased Packet loss] Service impact: Increased Packet loss

We continue to work towards recovery of connectivity for AWS Direct Connect connections at Equinix FR5, Frankfurt, DEU. The root cause is related to a facility infrastructure issue at the location that is impacting network infrastructure. Customers with connections solely at this location will continue to experience packet loss or connectivity degradation. Customers with multi-site or redundant configurations across other locations are not impacted. For a workaround, impacted customers who have the option available to failover to VPN are recommended to do so. For customers using Direct Connect gateway and Transit Gateway, we recommend creating a AWS Site-to-Site VPN and attaching it to your Transit Gateway, refer to steps here. For other customers we recommend establishing an AWS Site-to-Site VPN as a temporary backup path, refer to steps here. As of this time, we expect recovery is multiple hours away. We will provide another update within 2 hours or as soon as we have more information to share.