[Increased Packet loss] Service impact: Increased Packet loss

The electrical isolation at Equinix FR5 in Frankfurt, DEU is now complete and our engineers have begun physically inspecting the impacted network equipment. We do not yet have a timeline for full resolution while we continue to assess the extent of impact to equipment. Direct Connect connections at this location remain impaired. Customers with connections exclusively at this location will continue to experience packet loss. Customers with multi-site or redundant configurations across other Direct Connect locations are not affected. We recommend that impacted customers failover to VPN until we have more clarity on next steps and a recovery timeline. For customers using Direct Connect gateway and Transit Gateway, you can create an AWS Site-to-Site VPN and attach it to your Transit Gateway, refer to steps here. For other customers, we recommend establishing an AWS Site-to-Site VPN as a temporary backup path, refer to steps here. We will provide another update by August 16 5:30 PM PDT, or sooner as new information becomes available.