[Increased Packet loss] Service impact: Increased Packet loss

We have completed our assessment of the impacted network equipment at the Equinix FR5 location in Frankfurt, DEU and now have a clear understanding of the scope of impact. We are making progress toward restoring connectivity and will be taking a phased approach to remediation. Customers with connections exclusively at this location will continue to experience packet loss until remediation is complete. Customers with multi-site or redundant configurations across other Direct Connect locations are not affected. We will provide another update by August 16 10:30 PM PDT, or sooner as new information becomes available.