OFFLINE
Awaiting data
Twilio service status
MinorresolvedCloud

Video Room Settings Not Loading

Users should now be able to load the Video Room Settings page in Console normally. Incident resolved. (Affected: Group Rooms)

Started

Sep 15, 2026, 3:38 PM UTC

Resolved

Sep 15, 2026, 5:06 PM UTC

Duration

1h 28m

Group Rooms
InvestigatingSep 15, 3:51 PM

We are currently investigating an issue where the Video Room Settings page is failing to load for users within the Console. Our engineering team is actively looking into the root cause. We will provide an update in 1 hour or as soon as more information becomes available.

InvestigatingSep 15, 4:38 PM

We have identified the cause of the loading issue on the Video Room Settings page in Console and are currently working on deploying a fix. We'll provide an update in 2 hours or as soon as more information becomes available.

MonitoringSep 15, 4:40 PM

A fix has been deployed and we are currently monitoring the results. Users should now be able to load the Video Room Settings page in Console normally. We'll monitor this for 30 minutes.

ResolvedSep 15, 5:06 PM

Users should now be able to load the Video Room Settings page in Console normally. Incident resolved.