User Authentication Identity Gateway API Failure Increase to Rogers Network in Canada
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. (Affected: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes)
Started
Sep 18, 2026, 1:45 AM UTC
Status
Ongoing
Elapsed
1h 14m
Verified sources
Incident Detail
Twilio customers may be experiencing User Authentication Identity gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.