OpenAI service status
InfomonitoringCloud
Delayed support responses
We have applied the mitigation and are monitoring the recovery. Some support responses by email and chat may still be delayed while we work through affected cases.
Started
Sep 18, 2026, 9:36 PM UTC
Status
Ongoing
Elapsed
2h 19m
Verified sources
Incident Detail
IdentifiedSep 18, 9:36 PM
Some users are experiencing delayed responses from OpenAI Support by email and chat. We’re investigating and will share updates as we learn more.
MonitoringSep 18, 9:59 PM
We have applied the mitigation and are monitoring the recovery. Some support responses by email and chat may still be delayed while we work through affected cases.