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API Errors Affecting Multiple Services

Starting on 09/21/26 14:27 UTC Twilio customers experienced API errors affecting multiple services. Affected Components: Phone Numbers Account Management Authy > Verify Programmable Messaging > SMS Programmable Messaging > Messaging Services Programmable Messaging > MMS Programmable Messaging > Conversations Programmable Video > Group Rooms Serverless > Studio Serverless > Sync Flex > TaskRouter. The issue was resolved on 09/21/26 14:28 UTC (Affected: Studio, Group Rooms, Verify, Sync, Flex Routing, MMS, SMS, PHONE NUMBERS, Conversations, Messaging Services)

Started

Sep 21, 2026, 2:45 PM UTC

Resolved

Sep 21, 2026, 3:09 PM UTC

Duration

23m

StudioGroup RoomsVerifySyncFlex RoutingMMSSMSPHONE NUMBERSConversationsMessaging Services
InvestigatingSep 21, 2:45 PM

Our monitoring systems have detected a potential issue with Programmable Message API Errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

ResolvedSep 21, 3:33 PM

Starting on 09/21/26 14:27 UTC Twilio customers experienced API errors affecting multiple services. Affected Components: Phone Numbers Account Management Authy > Verify Programmable Messaging > SMS Programmable Messaging > Messaging Services Programmable Messaging > MMS Programmable Messaging > Conversations Programmable Video > Group Rooms Serverless > Studio Serverless > Sync Flex > TaskRouter. The issue was resolved on 09/21/26 14:28 UTC