User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. (Affected: Lookup SIM Swap, Legacy Identity MatchAndAttributes)
Started
Sep 25, 2026, 6:34 AM UTC
Status
Ongoing
Elapsed
2h 3m
Verified sources
Incident Detail
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.