Gateway API (Lookup API) Failure Increase and High Latency on Verizon in United States
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available. (Affected: Lookup SIM Swap, Legacy Identity MatchAndAttributes)
Started
Sep 30, 2026, 11:25 PM UTC
Status
Ongoing
Elapsed
1h 23m
Verified sources
Incident Detail
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.