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Voice Call Failures From a Subset of Twilio South Africa Phone Numbers to Vodacom South Africa

We have observed a recovery in voice calls from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. (Affected: Voice, Middle East & Africa)

Started

Oct 12, 2026, 1:11 PM UTC

Status

Ongoing

Elapsed

2h 20m

Voice, Middle East & Africa
InvestigatingOct 12, 1:11 PM

Twilio customers may be experiencing voice call failures from Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

IdentifiedOct 12, 1:22 PM

Twilio customers may be experiencing voice call failures from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MonitoringOct 12, 1:55 PM

We have observed a recovery in voice calls from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.