MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada is operating normally. (Affected: MMS Long Code, North America)
Started
Oct 19, 2026, 7:35 PM UTC
Resolved
Oct 19, 2026, 10:59 PM UTC
Duration
3h 24m
Verified sources
Incident Detail
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada is operating normally.