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Twilio service status
MinorresolvedCloud

Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers

The incident has been resolved and voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers are operating normally. (Affected: Voice, APAC)

Started

Oct 20, 2026, 2:05 AM UTC

Resolved

Oct 20, 2026, 12:14 PM UTC

Duration

10h 9m

Voice, APAC
InvestigatingOct 20, 2:05 AM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

IdentifiedOct 20, 2:06 AM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

IdentifiedOct 20, 3:12 AM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IdentifiedOct 20, 5:12 AM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

MonitoringOct 20, 6:12 AM

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

MonitoringOct 20, 8:13 AM

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

ResolvedOct 20, 12:14 PM

The incident has been resolved and voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers are operating normally.