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Support Helpdesk Availability Issues

This incident has been resolved. (Affected: Support Site)

Started

Oct 23, 2026, 3:03 AM UTC

Resolved

Oct 23, 2026, 9:42 AM UTC

Duration

6h 39m

Support Site
InvestigatingOct 23, 3:36 AM

Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.

IdentifiedOct 23, 4:51 AM

Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address ([email protected]).

IdentifiedOct 23, 4:43 AM

We are continuing to work on a fix for the issue.

IdentifiedOct 23, 5:56 AM

We are continuing to work on a fix for the issue.

MonitoringOct 23, 6:37 AM

A fix has been implemented and we are monitoring the results.

ResolvedOct 23, 9:42 AM

This incident has been resolved.