Support Helpdesk Availability Issues
This incident has been resolved. (Affected: Support Site)
Started
Oct 23, 2026, 3:03 AM UTC
Resolved
Oct 23, 2026, 9:42 AM UTC
Duration
6h 39m
Verified sources
Incident Detail
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.
Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address ([email protected]).
We are continuing to work on a fix for the issue.
We are continuing to work on a fix for the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.