Network connectivity issues affecting services in North America

We are investigating degraded network performance affecting some traffic between our Ashburn and Atlanta data centers. Some customers may see increased latency, packet loss, or intermittent errors on Workers and other services in the Eastern US. Our network team is actively working on mitigation.

We have identified a connectivity provider outage causing network congestion and degraded performance for some customers in North America. Affected customers may experience increased latency, packet loss, and intermittent errors across multiple services. Our network team is rerouting traffic away from affected paths, and we are working directly with our provider on restoration.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for the issue.

The infrastructure provider has experienced a recurrence of the failure. Cloudflare is continuing to apply traffic management actions to further remediate the issue.

The team is continuing to perform traffic engineering actions to route around impacted paths. The team will continue performing traffic engineering actions until all packet drops are mitigated.

Our network team has rerouted traffic around the impacted paths and we are no longer seeing packet drops. Our connectivity provider reports that its service has been restored, but some links are still being brought back, so we are keeping our traffic management changes in place.