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SMS Delivery Failures from Twilio to Multiple Networks in South Africa

The incident has been resolved and SMS delivery from Twilio to affected networks in South Africa is operating normally. (Affected: SMS, Middle East & Africa)

Started

Oct 23, 2026, 7:46 PM UTC

Resolved

Oct 24, 2026, 5:56 AM UTC

Duration

10h 9m

SMS, Middle East & Africa
InvestigatingOct 23, 7:46 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

IdentifiedOct 23, 7:51 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

IdentifiedOct 23, 8:53 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IdentifiedOct 23, 10:58 PM

Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

MonitoringOct 23, 11:20 PM

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

MonitoringOct 24, 1:22 AM

We have observed a recovery in SMS delivery from Twilio to South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MonitoringOct 24, 5:23 AM

We have observed a recovery in SMS delivery from Twilio to multiple networks in South Africa and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

ResolvedOct 24, 5:56 AM

The incident has been resolved and SMS delivery from Twilio to affected networks in South Africa is operating normally.