SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to Claro network subscribers in Brazil is operating normally. (Affected: SMS, Latin America)
Started
Oct 23, 2026, 8:06 PM UTC
Resolved
Oct 24, 2026, 6:02 AM UTC
Duration
9h 56m
Verified sources
Incident Detail
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to Claro network subscribers in Brazil is operating normally.