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MinorresolvedCloud

MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States

The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Cellcom network subscribers in the United States is operating normally. (Affected: MMS Long Code, North America, MMS Long Code, North America)

Started

Oct 26, 2026, 8:29 PM UTC

Resolved

Oct 27, 2026, 9:08 PM UTC

Duration

24h 39m

MMS Long Code, North AmericaMMS Long Code, North America
InvestigatingOct 26, 8:29 PM

Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Long Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

IdentifiedOct 26, 8:34 PM

Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Long Codes to Cellcom network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

IdentifiedOct 26, 9:34 PM

Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Long Codes to Cellcom network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IdentifiedOct 26, 11:35 PM

Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Long Codes to Cellcom network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IdentifiedOct 27, 3:35 AM

Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Long Codes to Cellcom network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

MonitoringOct 27, 6:58 AM

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Cellcom network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

MonitoringOct 27, 8:59 AM

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Cellcom network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MonitoringOct 27, 12:59 PM

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Cellcom network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

MonitoringOct 27, 9:00 PM

We have observed a recovery in MMS delivery from Twilio Long Codes to Cellcom network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

ResolvedOct 27, 9:08 PM

The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Cellcom network subscribers in the United States is operating normally.