SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa
The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in South Africa is operating normally. (Affected: SMS, Middle East & Africa)
Started
Oct 27, 2026, 1:34 AM UTC
Resolved
Oct 27, 2026, 5:17 AM UTC
Duration
3h 43m
Verified sources
Incident Detail
Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Long Codes and multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in South Africa is operating normally.