Gateway API (Lookup API) Failure Increase on Three in United Kingdom
The incident has been resolved and Lookup API transactions involving Three in the United Kingdom are operating normally. (Affected: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes)
Started
Oct 27, 2026, 3:15 PM UTC
Resolved
Oct 27, 2026, 7:27 PM UTC
Duration
4h 12m
Verified sources
Incident Detail
Twilio customers may be experiencing failure responses for Lookup API transactions on Three in the United Kingdom. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing failure responses for Lookup API transactions on Three in United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
We have observed the recovery for Lookup API transactions involving Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
The incident has been resolved and Lookup API transactions involving Three in the United Kingdom are operating normally.