Gateway API (Lookup API) Failure Increase on Verizon in United States
The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally. (Affected: Lookup SIM Swap, Legacy Identity MatchAndAttributes)
Started
Oct 29, 2026, 6:34 AM UTC
Resolved
Oct 29, 2026, 10:32 AM UTC
Duration
3h 57m
Verified sources
Incident Detail
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.