Some Customers May Have Incorrect Balances Reflected on Their Account
The issue causing incorrect balances to be reflected on customer accounts has been resolved and it is operating normally at this time. (Affected: Billing)
Started
Nov 2, 2026, 4:37 PM UTC
Resolved
Nov 4, 2026, 1:26 AM UTC
Duration
32h 49m
Verified sources
Incident Detail
Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
Our engineering team is still actively investigating the issue. The next update will be shared as soon as more information becomes available.
The issue causing incorrect balances to be reflected on customer accounts has been resolved and it is operating normally at this time.