SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico
The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Puerto Rico is operating normally. (Affected: SMS, Latin America)
Started
Nov 2, 2026, 11:38 PM UTC
Resolved
Nov 3, 2026, 6:59 AM UTC
Duration
7h 20m
Verified sources
Incident Detail
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Claro network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays and SMS delivery failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Puerto Rico is operating normally.