Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia
The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia are operating normally. (Affected: Voice, Latin America)
Started
Nov 6, 2026, 3:12 PM UTC
Resolved
Nov 6, 2026, 3:49 PM UTC
Duration
36m
Verified sources
Incident Detail
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia are operating normally.