Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada
The incident has been resolved and API transactions for Silent Network Authentication (SNA) on EnStream in Canada and Lookup API transactions involving EnStream in Canada are operating normally. (Affected: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes)
Started
Nov 8, 2026, 2:58 PM UTC
Resolved
Nov 9, 2026, 5:11 AM UTC
Duration
14h 13m
Verified sources
Incident Detail
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EnStream in Canada. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EnStream in Canada. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 1 hour or as soon as more details become available.
We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 2 hour or as soon as more details become available.
We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 4 hour or as soon as more details become available.
We have observed recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving EnStream in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving EnStream in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
The incident has been resolved and API transactions for Silent Network Authentication (SNA) on EnStream in Canada and Lookup API transactions involving EnStream in Canada are operating normally.